FAQ

Every figure here comes from the device on our own desk, not from a supplier listing.

• 1× Mini Voice Activated Recorder
• 1× In-ear earbud
• 1× Type-C / Micro-USB adapter
• 1× Instruction manual

The recorder sits in standby drawing almost no power, and wakes the instant it detects sound within roughly 50 feet. You come back to the audio that mattered rather than hours of empty room tone to scroll through.

That is also why the standby figure is so long — it isn't recording while it waits.

Roughly 376 hours of WAV audio at a 48KHz sample rate. For most people that is more than they will ever fill between transfers.

50 hours of continuous recording, around 30 hours of playback, and up to 180 days on standby from the 200mAh lithium cell. Charge it at the start of the week and stop thinking about it.

No — deliberately. We stock one unit so we can answer real questions about it. See About Us for why.

Connect it over the USB 2.0 interface using the supplied Type-C / Micro-USB adapter. It appears as a standard drive, and the WAV files can be copied off like any other files — no software to install.

The built-in double magnetic microphone with intelligent noise reduction picks up sound up to around 50 feet away. Range in practice depends on room acoustics and background noise — a quiet meeting room is very different from a busy cafe.

If you have a specific situation in mind, email us and we will tell you honestly whether it will cope.

Ask us before you rely on it for something important — we would rather answer from the device in front of us than guess on a FAQ page.

• Visa — credit and debit, UK and international
• Mastercard — credit and debit, UK and international
• American Express

The payment icons in our footer match this list exactly. If a method isn't listed, we don't offer it. Full detail on our Payment Policy page.

None. The price on the product page is the price you pay. UK delivery is free, there is no handling fee, no card surcharge, and nothing is added at the final step. UK VAT, where applicable, is already included.

All prices are shown and charged in pounds sterling (GBP). If your card was issued outside the UK, your bank may apply its own conversion rate and a foreign transaction fee — that charge comes from your bank, not from us.

At the point you place the order. You'll get an order confirmation immediately, then a dispatch email with tracking once the parcel leaves us.

The usual causes are a billing address that doesn't match your card, insufficient funds, or your bank blocking an unfamiliar merchant. Check those, then try again or use another method. If it still won't go through, email us and we'll help.

Email us as soon as you can. If it hasn't been dispatched we'll cancel and refund in full, or correct a wrong address. Once a parcel has gone out to an address you supplied, we can't recall it — at that point treat it as a change-of-mind return.

Free on every order to any UK address. No minimum spend, no surcharge.

Not currently. We ship within the United Kingdom only.

Orders placed before 3:00 pm GMT are dispatched the same working day. After 3:00 pm, at a weekend, or on a UK public holiday, they go the next working day. Deliveries run Monday to Friday, excluding public holidays.

Royal Mail, on a tracked service. No signature needed — if you're out, the driver may leave it in a safe place or with a neighbour at their discretion.

Your dispatch email contains a tracking number and link. Tracking can take up to 24 hours to show its first scan, so a blank result on the first evening is normal.

You can also check any time on our Track Your Order page using your order number and email address.

If tracking hasn't updated for 5 working days, or nothing has arrived within 10 working days of dispatch, email support@minirecorder.co with your order number. We'll open an enquiry with Royal Mail and either resend or refund in full. You don't need to chase the carrier yourself.

Email us within 30 days of delivery with your order number and a photo of what you received. We'll send the correct item at our cost — you won't be asked to pay postage for our mistake.

30 days from the day your item arrives. That sits alongside your statutory right under the Consumer Contracts Regulations 2013 to cancel within 14 days of delivery for any reason — our window is longer than the legal minimum, not a replacement for it.

Yes. Opening the box, charging it and trying the recorder does not void your return — you can't judge a device like this without switching it on, so we'd rather you did.

We do need it complete and undamaged: all accessories (earbud, adapter, manual) and the original packaging. Items damaged through misuse, or returned incomplete, can't be accepted.

We do. We email a prepaid label as a PDF to print and attach — nothing to pay and nothing to claim back afterwards. This applies to every return, whatever the reason. If you can't print at home, tell us and we'll arrange an alternative.

There is no restocking fee, handling fee, or any other deduction. An approved return is refunded in full at the price you paid.

Email support@minirecorder.co with your order number and the reason. We reply within 24 to 48 hours on working days with your label and instructions.

Yes, within the same 30-day window and on the same condition terms. We send the free label, and once your item arrives and passes inspection we dispatch the replacement — same working day where possible, no delivery charge either way.

If you'd rather not wait for two parcels in sequence, say so and we'll refund the original instead so you can reorder immediately.

Approved refunds are issued within 7 days of the item reaching us, back to the original payment method — we can't refund to a different card or account. Depending on your bank it can take a further 3 to 5 working days to show on your statement.

If a return is refused we'll explain why in writing and send the item back to you at no cost.

No — we're an online shop with no retail counter, so all returns are by post using the label we provide.

Recording a conversation you are part of, for your own personal use, is lawful in the UK.

Recording other people covertly, or passing a recording on to someone else, can create obligations under UK GDPR and may be unlawful in some circumstances. You're responsible for using the device in line with the law where you are.

Order details (name, addresses, email, phone), plus browsing and device data through cookies. We never see or store your full card number — card details go directly to our payment providers.

Full detail, including cookie categories and who we share data with, is on our Privacy Policy page.

Under UK GDPR you can ask for a copy of your data, have it corrected or erased, restrict or object to its use, or receive it in a portable format. Email support@minirecorder.co and we'll respond within one month.

If you're unhappy with our response you can complain to the Information Commissioner's Office at ico.org.uk.

Yes. You must be at least 18 to place an order. See our Terms of Service.

A small independent shop on the East Lothian coast, just outside Edinburgh. We stock one recorder and know it properly, rather than listing fifty devices we've never opened.

Here in the UK — not a warehouse three weeks away. Order before 3:00 pm GMT and it leaves the same working day.

Yes. One of us reads it and replies, usually within one working day and always within 24 to 48 hours on working days. No ticket queue, no script.

Customer service runs Monday to Friday, 9:00 am to 5:00 pm GMT.